I am an Amadeus GDS Agent. In what situations can I issue an EMD (Electronic Miscellaneous Document)?
- Fare downgrade
- UMNR
- Oxygen
- Fast Track
- Pre-seat
- Lounge
On flights operated by S4
- First Excess Bag (up to 48h before travel)
- Second Excess Bag (up to 48h before travel)
- Third Excess Bag (up to 48h before travel)
I am a Galileo GDS Agent. In what situations can I issue an EMD (Electronic Miscellaneous Document)?
- Fare downgrade
- UMNR
- Oxygen
- Fast Track
- Pre-seat
- Lounge
- Bodyboard
- Surfboard
- Longboard
- Golf Equipment
- DivingEquipment
- Fishing Equipment
- Musical Instrument up to 23kg
- Musical Instrument 23kg until 32kg
- Musical Instrument 33kg to 45kg
On flights operated by S4
- First Excess Bag (up to 48h before travel)
- Second Excess Bag (up to 48h before travel)
- Third Excess Bag (up to 48h before travel)
How do I put my PIN/User in the bookings?
You must create an OSI (entry corresponding to the GDS you work with) and, in free text, enter PINS4user.
Example:
If your user is MARIA, you should write in free text:
PINS4MARIA (without spaces).
Starting the journey as a baby and returning as a child. How is the issuance done?
On flights operated by SATA AZORES AIRLINES, when a passenger starts the trip as a baby, he or she can return as a baby, if the round-trip issuance is made on the same ticket. The same applies from child to adult.
What is the minimum number of passengers for a group trip?
Group fares are offered for 10 or more passengers.
Not complying with this point will result in a penalty, up to this total. This condition does not apply to federated sports groups, depending on the sport, and to IT groups, for which the minimum number of 8 passengers is required.
Can I book groups on SATA involving flights on TAP or other airlines (WestJet / Alaska Airlines / Air France / Binter)?
Yes. However, the offered price for the flight operated by another airline is a base price. When an airline evaluates a group, it may offer a higher value. This will only be confirmed by the respective airline after the booking has been made.
If there is already a confirmed group booking on SATA flights, and it is intended to change to a flight not operated by SATA, it implies that after accepting a new price, the confirmed SATA flight is automatically canceled and the flight operated by the other airline is awaiting confirmation by the new operating airline.