Dear Agent,
Following our previous communication regarding the adverse weather conditions in the Azores Archipelago, we would like to share an update on the procedures currently in place.
Due to the continuation of operational disruptions, the previously communicated conditions remain in force, exceptionally allowing agents to proceed with ticket reissues with plate 737, exclusively for travel on May 22 and 23, while all other previously issued guidelines must be respected.
In these cases, the following information must be inserted in the endorsement box:
INVOL DUE METEO 22 TO 23 MAY 2026
Notes:
• Voluntary changes requested by passengers, without flight cancellation, do not grant the right to assistance or compensation under Regulation (EC) No 261/2004. The right to assistance applies only in the event of an actual flight cancellation.
Thank you in advance for your cooperation in minimizing the impact on passengers.
Friday, May 22, 2026 - 16:15