Dear Agent,
Due to adverse weather conditions affecting the Azores Archipelago, SATA Group operations are being impacted.
In this context, and for all passengers wishing to voluntarily change their travel plans, SATA will offer flexibility under the following conditions:
- Involved Airlines
Operator: SATA Air Açores and Azores Airlines
Affected travel period: Flights from May 22 to May 29, 2026
- Flight Changes
Changes are permitted for all bookings between May 22 and May 29, 2026, within the same travel period, without penalties or fare differences, provided they are made:- in the same cabin
- on flights operated by SATA (including ACMI)
- Reissues and Revalidations
To proceed with ticket reissue or revalidation, please contact the Helpdesk through the usual channels for your market.
- Refunds (Involuntary)
Not authorized.
Notes
Voluntary changes requested by passengers, without flight cancellation, do not entitle passengers to assistance or compensation under Regulation (EC) No 261/2004. The right to assistance applies only in the event of an actual flight cancellation.
We apologize for any inconvenience caused and appreciate your cooperation in minimizing the impact on passengers.
Friday, May 22, 2026 - 11:28